基于Bayes变点监测与强化学习的呼叫中心动态排队模型优化
刘艺, 戴洪帅, 王璐, 武艳华
Optimization of Dynamic Queueing Model for Call Centers Based on Bayesian Change Point Detection and Reinforcement Learning
LIU Yi, DAI Hongshuai, WANG Lu, WU Yanhua
系统科学与数学
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2025, (3): 979
-992
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DOI: 10.12341/jssms23839
