多服务台排队系统下提高顾客等待满意度的两类排队管理策略

管世恒，王安民

Two Kinds of Queuing Management Policies for Improving Customer Satisfaction with Waiting Basing on Multi-Server Queuing System

GUAN Shiheng,WANG Anmin

系统科学与数学 . 2017, (4): 1100 -1113 . DOI: 10.12341/jssms13144